Find a list here of some of the more frequently asked questions for those who want to give through Operation Mobilisation. If you still have questions, including enquiries about alternative methods of payment, please contact the Finance Team

Finance Enquiry

Or Call the OM UK Finance team on 01691 773388

For general enquiries relating to fundraising please contact the Fundraising Team 

Fundraising Enquiry

Or Call our Fundraising Manager on 01691 887821

How do I ensure my gift goes to the correct person or project?

If the person or project has an appeals page, you can simply donate through this. Otherwise, please go to “donate” and just use the comments box to say which person or project you wish to support and we will ensure this is allocated as you wish

Does the recipient see the comments?

No, the comments are simply for our finance staff to know where to allocate the gift. Unfortunately, we are unable to pass on any comments to the recipients.

Can I give a one-off gift?

Yes, you can make a single on-time donation via your credit or debit card, or through PayPal.

Can I make a regular gift?

Yes, you can now make a regular gift through the website. When you select regular giving, you will need to complete a Direct Debit Mandate. This Direct Debit can take a few days to set up, and collections will start at the next available date as you select a day of the month. Unfortunately, you cannot set up a direct debit to start in more than a months’ time.

Can I give via PayPal

Yes, you can make a one-off donation via PayPal.

How do we make a regular gift as a church?

You can set up a Direct Debit on behalf of a church if you wish. In the ‘title’ in the ‘about you’ section, simply select church or organisation rather than Mr or Mrs etc, and then enter the name of the church in the first and last name. When you then go to a Direct Debit mandate, you can choose to use a company name (this can be a church name). Generally in the case of one off gifts you need to use the name of the cardholder, so it is more complex to give a one off gift as a church through the website.

How do online Direct Debits work?

Operation Mobilisation processes online Direct Debits through our partner GoCardless, an industry recognised leader in handling Direct Debit payment and donations. If you chose to set up a regular payment through our website, the process is securely integrated with GoCardless where you will be able to set up your bank details etc.

Can I stop my Direct Debit payments?

Yes, you can end your direct debit at any time. The mandate is set up between you and GoCardless, and they will be sending you information in regards to ending the payments at the time you set it up. You can also cancel this by contacting the OM finance office.

How do I change Direct Debit amounts or dates?

It is possible for us to arrange to change the amount of a Direct Debit if you email us, but this can take two weeks to process. Unfortunately, we cannot change the date of the payment. However, we suggest that the easiest option is for you to either set up an additional Direct Debit (if you are increasing your gift) or simply cancel your Direct Debit and set up a new one. Please contact [email protected] if you need to discuss this further.

What if the person I am supporting leaves OM?

Once we are notified that someone is leaving OM, we will send out a letter to you to let you know and you can choose to cancel the Direct Debit or redirect it to another person or area of OM’s work. Until we hear from you, any further gifts after the person has left will simply be allocated to the OM work that the person has been involved in.

Do you send receipts?

You should receive email confirmation on any gifts. We will not normally send a postal receipt unless you specifically request one.

Can I fundraise towards my own or somebody else’s mission trip expenses?

Yes, you can fundraise towards mission trip expenses by going here. Please note that Gift Aid cannot be claimed on these types of gifts, even if you tick the Gift Aid box

Can I fundraise towards an appeal?

Yes, you can fundraise towards any of the appeals that we are involved in. There is a Fundraise button on each appeal which will direct you to setting up your fundraiser. More information about fundraising here

Can I fundraise towards the financial support of a longterm worker in OM?

Yes, you can fundraise towards the support of a longterm worker, and Gift Aid can be applied if you so wish. More information about fundraising here

What is Gift Aid?

Gift Aid increases the value of your donations and means OM can benefit even more at no extra cost to you. If you're a UK taxpayer, add Gift Aid whenever you make a donation and we can reclaim the basic rate of tax on your gift - that's 25p for every £1 you give!

If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

Gift Aid can be added through a simple tick box as you make your donation. Please note, that we cannot claim Gift Aid on payments for Short term mission trips, even if you tick the box.

What will you do with information you collect about me, such as my address?
As per GDPR regulations, we will only use any information you give us for that purpose for which you provided it. For a donation, we will simply keep your details for our financial records, and nothing else will be sent to you without your express permission.

Other types of giving

If you prefer not to give online, there are plenty of other ways to give:
1) Regular paper Direct Debit online – please just contact the finance office on 01691 773388 or email us at [email protected]
2) Bank transfer – again, please contact the finance office. We can then give you a unique reference to use so that your gift is allocated correctly for you.
3) Cheques or cash – please make cheques payable to “Operation Mobilisation” and send this to:
Operation Mobilisation, The Quinta, Weston Rhyn, Oswestry, Shropshire, SY10 7LT
Please remember to include a covering letter to indicate where you would like the gift to go
4) By Credit/Debit card via telephone – the office is open Monday to Friday 9:30 to 5:00. Please feel free to ring us on 01691 773388
5) Other giving platforms – you can give through Stewardship Services or Charities Aid Foundation if you wish. OM is a recognised charity and able to accept donations through these organisations if you wish to use them.

If you have any questions, please contact us in the finance office on 01691 773388 or [email protected] and we will be happy to help.